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Martha Stewart Digital Magazine Apps for iPad and Mobile Apps for iPhone Support See all Digital issues and Mobile Apps

Here's where you'll find answers to common questions about Martha Stewart digital issues for iPad and mobile apps for iPhone. To learn more about iPad or iPhone functionality, or for device and iTunes Store Apple ID account help, please visit Apple Support.

Martha Stewart Digital Issues for iPad and Mobile Apps for iPhone: Basic Troubleshooting

 

1. I can’t open an app or issue I downloaded onto my iPad or iPhone; the app freezes or crashes.

The first step to solve this common problem is close open apps running in the background.
Double click the Home button on the device.
Open apps will be displayed in the tray along the bottom of the screen.
Touch and hold one of the app icons until it wiggles.
Tap the minus sign in the red circle at the top left corner of the app icon to close. Do this for all apps.
Return to the Home screen and tap to launch the app, or return to Newsstand and tap on the issue.

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2. If that doesn’t help, remove and reinstall the app

To avoid losing application data, sync your device with iTunes.
Touch and hold the app icon until it wiggles.
Tap the X in the top left corner of the app icon. Tap Delete in the dialog box.
Go to the iTunes App Store and search for the Purchased app.
To reinstall the app, tap on Install. If prompted, enter your Apple ID Password.
For an iPhone or iPad app:
Once installed, tap on Open to relaunch the app.
For an iPad digital issue:
The issue will appear in Newsstand. Tap on the issue. While in the Library, click on the Cloud icon under the issue in the right-hand corner. If you are prompted to restore your previous purchases, click on Restore. If prompted, enter your Apple ID Password. After the issue has downloaded, it will launch.

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3. I’m still having a problem downloading a digital issue onto my iPad.

Delete the app from Newsstand. Touch and hold the app icon until it wiggles.
Tap the X in the top left corner of the app icon. Tap Delete in the dialog box.
Reboot your iPad. To reboot the device, hold down the Home button and the Sleep/Wake button (above the iSight camera) until Slide to Power Off appears on the screen. Swipe Slide to Power Off. Hold down the Home button and the Sleep/Wake button until the Apple icon displays.
Reinstall the app. Go to the iTunes App Store and search for the Purchased app. Tap on Install. If prompted, enter your Apple ID Password.
The issue will appear in Newsstand. Tap on the issue.
While in the Library, click on the Cloud icon under the issue in the right-hand corner. If you are prompted to restore your previous purchases, click on Restore. If prompted, enter your Apple ID Password. After the issue has downloaded, it will launch.

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4. The app doesn’t recognize my account. What do I do?

Verify that you are signed in with the Apple ID Password or subscriber Sign In associated with the app purchase.

Verify that your subscription term is active. If you purchased the app through the iTunes Apple Store, see How do I verify the term of my digital subscription, update the term of my digital subscription, or cancel a digital subscription purchased through the iTunes App Store? If your subscription has Expired, tap on the title for Renewal Options. If you are a print subscriber accessing digital issues through an Martha Stewart Living Omnimedia account, see How do I verify the term of my digital subscription or cancel a digital subscription purchased through Martha Stewart Living Omnimedia?

If your account information is current, and you are missing issues, or previously purchased issues are showing a price instead of View or Download, first see I can’t open an issue I downloaded onto my iPad; the app freezes or crashes. To restore previously purchased issues, see How do I download (or restore) past issues that I have paid for?

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5. How do I archive a digital issue on my iPad?

In Newsstand, tap on the issue.
If the issue opens in the Viewer, tap the bottom of the page. Click on Library.
Tap on the Gear icon in the upper right-hand corner of the Library. Tap on Remove Issues from iPad.
Unarchived issues will display. Tap on each issue you wish to archive. Once you tap on an issue, it will have a red border and a white check in a red circle will display in the lower right-hand corner of the issue. To archive all displayed issues, tap on Select All in the upper right-hand corner.
Once you have selected the issues you wish to archive, tap on Remove in the upper right-hand corner.
To download an issue, go to the Library. Click on the Cloud icon under the issue in the right-hand corner.

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6. How do I download (or restore) past issues that I have paid for?

In Newsstand, tap on the current issue.
If the issue opens in the Viewer, tap the bottom of the page. Click on Library.
If you have paid for an issue, but don’t see it displayed in the Library, verify that you are signed in with the Apple ID Password or subscriber Sign In associated with the digital issue purchase.
After verifying that you are signed in with the correct account, tap on the Gear icon in the upper right-hand corner of the Library. Tap on Restore All Purchases.
A dialog box will load. Click on Restore.
Another dialog box will load. Enter your Apple ID Password.
It may take a few moments for your purchases to be restored. To download an issue, go to the Library. Click on the Cloud icon under the issue in the right-hand corner.

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7. I purchased an issue (or subscription). However, the issue I want to view in the Library prompts me to buy it. What do I do?

Verify that you are signed in with the Apple ID Password or subscriber Sign In associated with the app purchase.

Verify that your subscription term is active. If you purchased the app through the iTunes Apple Store, see How do I verify the term of my digital subscription, update the term of my digital subscription, or cancel a digital subscription purchased through the iTunes App Store? If your subscription has Expired, tap on the title for Renewal Options.

If you are a print subscriber accessing digital issues through an Martha Stewart Living Omnimedia account, see How do I verify the term of my digital subscription or cancel a digital subscription purchased through Martha Stewart Living Omnimedia?

If your account information is current, and the current issue is prompting you to buy the issue, first see I can’t open an issue I downloaded onto my iPad; the app freezes or crashes.

If closing open apps running in the background doesn’t help, see How do I download (or restore) past issues that I have paid for?

If Restore All Purchases doesn’t help, see Remove and Reinstall the App.

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8. My issue takes a very long time to download or doesn’t completely download.

If your Wi-Fi connection is weak or inconsistent, or your iPad does not have enough memory available, you will encounter problems downloading an issue. Depending on signal strength, an app should take no longer than 15 minutes to download. Issues will not download over a 3G connection.

If your Wi-Fi connection is weak or inconsistent, it may take longer for issues to download or they won’t download completely. Apple recommends that iPad users not attempt to download more than one app at a time. Verify that you do not have other downloads in progress on your device. If you have several devices utilizing your Wi-Fi connection, you can improve signal strength by temporarily disabling the other devices until the app downloads completely on your iPad. Another way to improve reception is to position your iPad as closely as possible to the router.

Timing out for any reason might require you to start the download over again. We recommend disabling your iPad’s Auto-Lock setting while downloading an issue to prevent the iPad from going into Sleep mode.

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9. I’m having trouble with the Apple ID I use to make purchases in the iTunes App Store. Can you help?

Unfortunately, we are unable to troubleshoot account problems or authentication issues related to Apple IDs. The iTunes App Store does not share customer account information with us. We cannot view, manage, or credit purchases made with your Apple ID in the iTunes App Store.

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About Martha Stewart Digital Magazine Apps and Digital Subscription Account Support

 

1. Which Martha Stewart magazines are available digitally?

All Martha Stewart Magazines (Martha Stewart Living, Martha Stewart Weddings, and Everyday Food) are available as digital editions on the iPad. Additionally, we do offer Nook versions for Martha Stewart Living, Martha Stewart Weddings, and Everyday Food that you buy directly from Barnes & Noble by visiting bn.com. Digital editions for the Kindle Fire are available for Martha Stewart Living, Martha Stewart Weddings, and Everyday Food through Amazon.com.

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2. How do I access the digital editions of Martha Stewart Living, Everyday Food, and Martha Stewart Weddings?

You can download the app from the App Store.

Download the Martha Stewart Living App

Download the Everyday Food App

Download the Martha Stewart Weddings App

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3. Can I get digital subscriptions for multiple magazines?

Yes. You can subscribe directly from our website at marthastewart.com/customer-service, or click on the subscribe tab in the upper-right-hand corner on MarthaStewart.com. Click on "iPad-only subscription" and follow the instructions.

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4. I'm already a print subscriber and have the iPad app. How do I get access to the digital edition for iPad?

Martha Stewart Living App Version 4.0 or greater

All Others

1) Tap on "Get Access Now" button in the Library on your iPad app


2) Follow instructions in the form
Enter either the mailing address OR the account number and zip/postal code (in the United States, use the first five digits only) associated with your print subscription. Once you have completed the information, tap the "Submit" button.


3) Create a Password
You will be asked to create a password that is at least six characters and includes at least one number. This password, along with your email address, will be used to sign into the app.


4) Confirmation Page
A confirmation page will appear with instructions to return to the Library page of the app.


5) Tap "Done" on the top left corner of the Confirmation page.


Martha Stewart Living App Version 4.0 or greater.

1) Tap on the "Account" icon on the bottom of the screen on your iPad app then tap the "I am a Print Subscriber" option on the Account screen.


2) Follow Instructions on the Form
Enter either the mailing address or the account number and zip/postal code (in the United States, use the first five digits only) associated with your print subscription. Once you have completed the information, tap the "Next" button.

3) Create a Password
You will be asked to create a password that is at least six characters and includes at least one number. This password, along with your email address, will be used to sign into the app.


4) You will be automatically logged into your account and can download your digital issues.



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5. I want to use my print account number to activate my digital edition subscription for free for the remainder of my current print subscription on my iPad. How do I find the account number?

Your account number has 10 digits and appears on your magazine label.


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6. Once I have the iPad app, how do I get my first issue?

Single Issue Purchase
Tap the buy button next to the issue you wish to purchase.


Print Subscribers
See #4 above.


Digital Subscription only
If you would like to get a digital subscription only, you can subscribe directly from our website at marthastewart.com/customer-service, or click on the Subscribe tab in the upper right-hand corner on MarthaStewart.com. Click on "iPad-only subscription" and follow the instructions.


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7. How do I sign into the iPad app once I have created a username and password?

Go to the Library in the app and tap "Sign In"


A sign-in page will appear
Enter your login information (email and password) to access the app. Once you sign in, you will be able to download your first digital issue.


Download Issue
Once you sign in, you will be able to download your first digital issues.


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8. I downloaded the app before September 1, 2011. How do I subscribe, or register my existing print subscription?

Please accept the app update and follow the prompts. You will not be able to subscribe via the old version of the app.


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9. Why don't I see an option to subscribe through iTunes in my library app?

The iTunes subscription tile will not display if you’re already a subscriber. If you are a Martha Stewart Living or Martha Stewart Weddings print subscriber and have been logged out, tap the Sign In button on the upper left hand corner of your Library and enter your username and password. If you are a Martha Stewart Living, Martha Stewart Weddings, or Everyday Food iTunes subscriber and have been logged out, tap the wheel icon at the upper right hand corner of your Library and tap Restore All Purchases.

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10. How much does the Martha Stewart Living digital edition for iPad cost?

You can download the app for free. Single issues are $3.99. A subscription is $19.99 per year (10 issues). Subscriptions do not include special issues, which may carry a higher price than single issues.

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11. How much does the Everyday Food digital edition for iPad cost?

All current and previous issues of Everyday Food are free!

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12. How much does the Martha Stewart Weddings digital edition for iPad cost?

You can download the app for free. Single issues are $4.99. A subscription is $9.99 per year (4 issues). Subscriptions do not include special issues, which may carry a higher price than single issues.

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13. Can I activate my print subscription to read on my Nook or Kindle?

Sorry, at this time Nook and Kindle access is not included as part of your subscription. We do offer Nook versions for Martha Stewart Living, Everyday Food, and Martha Stewart Weddings that you buy directly from Barnes & Noble, and digital editions for Kindle Fire for all titles that are available through Amazon.com.

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14. Will the app run on my iPhone, Android, or BlackBerry smartphone?

The magazine iPad apps are designed for a larger screen. However, we do have other apps that will function on a smartphone. Visit marthastewart.com/apps to see the full selection.

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15. I already have a password for marthastewart.com. Can I use that to sign into the app?

No. Print subscribers will need to create a new password specifically for the app to see their issues.

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16. Are back issues included in my subscription?

No, you will only have access to the issues in your current term.

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17. If I choose a digital edition subscription, will I get all the same content as in the print subscription?

Yes, plus you'll get great interactive features such as video, audio, and expandable features.

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18. Why won't my issue download?

We recommend using a stable Wi-Fi connection whenever you download an issue. Timing out for any reason might require you to start the download over again. If you started a download and it fails for some reason or you cancel it, you can restart the download by tapping the Library icon on the navigation bar and then tapping the download button on the issue you want.

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19. Do the digital editions expire?

No. Once you purchase the issue, it's yours to keep. All issues will remain in your Martha Stewart Living app library. If you've recently updated the app, be sure to tap the "gear" icon in the upper right corner to restore your previously purchased issues. Print subscribers should make sure they are signed in using the "Sign In" button on the upper left.

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20. Where will I find my most recent downloaded issue?

Once you download the most current issue available, you can view the issue under the Library tab in the navigation bar at the bottom of your screen.

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