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General Questions
1. Are the Martha Stewart Wedding Planning Tools free?Yes! For our members (engaged or married) every feature and function you see on our site is free. In order to use the tools, you must first register. 2. How do I change my personal account information (email address, user name, etc.)?To change your account information, click here. 3. How do I change my wedding date.To change your wedding date, start by clicking on "Planning Tools." On the right hand side of this page under Quick Links, click on "Change My Wedding Date." 4. Who do I ask if I have technical support questions?Contact us here or send us an email at weddingtools@marthastewart.com. 5. I forgot my password; how do I reset it?You can reset your password from your account page. 6. What browsers are compatible with my tools?Our tools are currently not compatible with the AOL browser. Please use Internet Explorer or Firefox to access your account. 7. Will the information I enter in My Planning Tools (email, phone number, or address) be used or sold?No. We will not use or sell your information for any reason. 8. Why are there no categories for honeymoons and travel?We will be releasing a honeymoon- and travel-specific category in the near future. In the meantime, all of our travel-related vendors are categorized in Unique Services/Other. 9. How do the tools benefit a newlywed couple?As newlyweds, you have so much to offer our engaged users. Your experiences, both good and bad, are extremely beneficial to those who are in the middle of the planning process 10. How do I remove a line item from my budget?If you wish to delete a line item from your budget that does not apply to you, simply click "Remove" at the far right end of that specific line item. 11. How do I log a payment in my budget?To log payments in the My Budget tool, simply click the dollar amount under the "Amount Paid" column and a pop-up will appear allowing you to view payments and add new payments. To add a new payment, click "Add New Payment" and enter the amount due. If you have already made a payment, select "Paid" and enter the amount paid, payment date, and type (e.g. check, Visa, MasterCard). If you are scheduling a future payment, just enter the amount due and select the due date. This will create a reminder for you that a payment is due on a specific date. 12. How do I edit my guest information?To edit guest information, open up My Guests and locate the party your specific guest belongs to. Click on the party name and a pop-up window will appear. From this pop-up window you can edit your guest's contact information, attendance status for various events (rehearsal dinner, ceremony, reception, brunch, etc.), meal preference, invitation status, and gift received. 13. How do I upload my guest list?To upload your guest list in My Guests, click the "Import" button. This page has instructions on how to format your spreadsheet to upload your list. Please prepare your spreadsheet as the instructions outline to facilitate a successful import. 14. How do I export or print my guest list?To export or print your guest list, click the "Export/Print" button on My Guests. Here, you will have the option to export or print your guest list several different ways. You can sort by:
15. How do I change the meal selections for my guests?In the My Guests tool, click on "Settings" (in the top right corner of the guest list itself) and select the meal options from which you would like your guests to choose. 16. How do I seat guests using the seating-chart tool?In order to seat guests in the seating chart, they first must be marked off as attending the reception in My Guests. Only guests that are attending the reception can be seated. To seat guests, first select the party to be seated by clicking once on the party name on the right-hand list of parties. Then drag the party on top of the table at which you wish to seat them. Click that table once and the party will be seated at that table. To move individual guests to different tables, simply click, hold, and drag that guest to the desired table. To unseat a guest, click, hold, and drag that guest back to the list on the right. 17. Can I email my seating chart?You may use the "Print" button at the top right portion of the seating chart toolbar to export your chart as an image to email. Click "Print/View As Image" and select "View As Image." Your seating chart will pop up in a new window. Right click on the image in the new window. You may now either save the image or email the image directly. 18. My reception room is smaller than 40 feet wide; how do I change the size?The seating chart currently uses 40 feet as the minimum width for a room. Our suggestion would be to change the scale of the room (i.e. double the room size and create larger tables). 19. How do I submit reviews?Newlyweds who do not have an account with marthastewart.com must first register in order to submit a review. The next step is to see if your vendors are in our vendor list already by searching for their business name. If they are, just click the "Write a Review" link to review this business. If your vendor is not found, click the "Start Your Review Here" link in the yellow box. Please provide as much information as possible for the vendor. We use this to verify your review if need be and to inform the vendor they have been reviewed. If you review five vendors, you will receive a gift card. 20. How do I create a dance floor on my seating chart?To create a dance floor in your seating chart, follow these simple steps. 21. Why is my vendor review not showing up?When reviews are submitted, they do not immediately appear on the vendor's storefront. We verify each review to ensure the quality of our rating and review system. It typically takes up to seven business days to complete the review process and have your reviews become active. 22. May I review vendors who aren't currently listed in the vendor search?You may still review vendors that are not in our vendor search. We ask that you submit as much information about the vendor as possible in the event that we need to verify that you did in fact contract with that vendor for your wedding. |
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